From first inquiry
to a complete intake.
The friction
Information arrives by phone, email and web. Staff repeat questions, chase documents and lose visibility over the next step.
The connected workflow
Capture the inquiry once, request the required information, route it to a named reviewer and track each approved handoff.
The human checkpoint
A qualified professional handles conflicts, legal advice and engagement acceptance. Automation assists, not decides.
The baseline to test
First-response time, incomplete records, repeated requests and time spent preparing the intake for review.